Tracerfy - Terms of Service

Terms of Services

User Agreements & Policies

Refund Policy for Users

We believe in the value of our SaaS product, and your satisfaction is our priority.

  • Refunds are not provided after purchase
  • We encourage evaluation of lists before uploads for the best outcome possible
  • Questions? Contact: [email protected] (include "Support" in subject)
DNC & Litigation Registered Scrub
API Users

Pay-as-you-go pricing model - each API call deducts from credit balance regardless of outcome

General No-Refund Policy
  • All purchases, uploads, API usage, credits, and subscriptions are non-refundable
  • Account credits may be issued at our discretion for specific product policies
  • Do not initiate chargebacks - contact support for billing questions
Customer Data Responsibility

Customer warrants that all uploaded data is:

  • Accurate & current
  • Properly formatted
  • Free of duplicate records
  • Pre-validated & cleansed
Billing for Records & API Calls

Charges apply per uploaded record and API call, including:

  • Malformed records
  • Duplicate entries
  • Unmatched records
  • Zero or partial matches
Compliance Reminder

Customer is solely responsible for lawful use of data, including compliance with:

TCPA DNC Regulations State Privacy Laws
Product-Specific Guarantees

Replacement or quality guarantees provide account credit only (not cash refunds) and are subject to eligibility windows described on product pages.

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